Terms & Conditions

Business: Haven Light Studio (Australian-owned and operated)
ABN: 61 269 057 400
Contact: info@havenlightstudio.com
Location: Queensland, Australia
Effective Date: 22 October 2025

1. Agreement

By accessing this website or engaging Haven Light Studio for services, you agree to these Terms and Conditions. We may update these Terms from time to time by publishing the revised version on this page.

2. Services

Haven Light Studio provides creative and administrative support services for businesses, which may include virtual assistant services, branded business materials, templates, email signatures, fillable forms, email scripts, and related digital support services.

All services are provided remotely unless otherwise agreed in writing.

3. Quotes, Pricing and Bookings

All prices are listed in Australian dollars and include GST unless otherwise stated.

Quotes are valid for the period specified in the quote, or otherwise for 14 days from the date issued. A booking or project will be confirmed once we accept your request and, where applicable, receive payment, a deposit, or written confirmation to proceed.

Project timeframes depend on the scope of work and the timely receipt of all required content, information, feedback, approvals, or materials from you.

4. Client Responsibilities

You agree to provide accurate information, clear instructions, and any materials required for the completion of your project or service.

You are responsible for reviewing all final deliverables before use and for ensuring that any business information, contact details, branding, wording, and approvals are correct.

Delays in providing materials, feedback, or approvals may affect turnaround times.

5. Client Materials and Permissions

You confirm that you own, or have the necessary rights and permissions to use, any logos, text, images, brand assets, documents, or other materials you provide to us.

You agree that the materials supplied do not infringe the rights of any third party, including copyright, trademark, privacy, or confidentiality rights.

6. Payment Terms

Payment terms will be outlined in your invoice or quote. Unless otherwise agreed, payment is required before work commences for one-off services.

For ongoing services, retainer or recurring payment arrangements may be agreed in writing. Late payment may result in delays, suspension of services, or withholding of final files until payment is received in full.

7. Revisions and Scope

Where revisions are included, they apply only to the original scope of the project as outlined in the quote or service agreement.

Additional revisions, changes outside the agreed scope, or new requests may incur additional fees. Any significant change to the scope of work may require a revised quote.

8. Intellectual Property and Licence

Haven Light Studio retains ownership of all original designs, layouts, templates, draft concepts, working files, systems, and creative processes unless otherwise agreed in writing.

Once full payment has been received, you are granted a non-exclusive, non-transferable licence to use the final deliverables for your own business purposes.

You must not resell, redistribute, reproduce for commercial resale, or claim our work as your own, unless expressly agreed in writing.

9. Third-Party Platforms and Tools

Some services may involve the use of third-party platforms or software, such as Canva, email platforms, PDF tools, or website systems. Haven Light Studio is not responsible for outages, errors, limitations, policy changes, or technical issues arising from third-party services.

You are responsible for maintaining your own subscriptions, access, and compliance with any third-party platform terms where relevant.

10. Cancellations and Refunds

If you choose to cancel a project after work has commenced, any payments made may be non-refundable to the extent of work already completed.

Refunds are not provided for change of mind once work has started or final files have been delivered. However, if there is an issue with the service provided, we encourage you to contact us so we can work toward a fair and reasonable resolution.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

11. Portfolio and Promotional Use

Haven Light Studio may retain copies of completed work for record-keeping purposes.

We may display completed work in our portfolio, website, or promotional materials unless you request otherwise in writing before the project is completed. Any confidential or sensitive business information will be treated with care and not shared publicly without permission.

12. Confidentiality

We respect the privacy of your business information and will take reasonable care to keep confidential information secure.

Any confidential information shared with us will only be used for the purpose of providing services, unless disclosure is required by law or authorised by you.

13. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Where required by law, we will provide appropriate remedies, which may include re-supply of services or a refund.

14. Liability

To the extent permitted by law, Haven Light Studio is not liable for any indirect, incidental, special, or consequential loss, including loss of profits, business opportunity, data, or goodwill arising from the use of our website or services.

Our total liability in connection with any service provided is limited, at our discretion, to the re-supply of the relevant service or the amount paid for that service.

15. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of Queensland.

16. Contact

For any questions about these Terms and Conditions, please contact:

Haven Light Studio
Email: info@havenlightstudio.com
Location: Queensland, Australia

Privacy Policy

Business: Haven Light Studio (Australian-owned and operated)
ABN: 61 269 057 400
Contact: info@havenlightstudio.com
Location: Queensland, Australia
Effective Date: 22 October 2025

1. Who We Are

Haven Light Studio ("we", "us", or "our") provides creative and administrative support services for businesses, including virtual assistant services, branded documents, templates, forms, email assets, and related digital support. We are committed to handling personal information responsibly and in accordance with the Australian Privacy Principles (APPs).

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information. It also outlines how you can request access to your personal information, ask for corrections, or make a privacy-related complaint.

3. Information We Collect

We may collect personal and business information that is reasonably necessary to provide our services, including:

• contact details, such as names, email addresses, phone numbers, and business addresses

• business information, such as company names, staff names, branding assets, social media handles, and website details

• project information, such as content, wording, documents, templates, form details, and other materials you provide for us to complete your requested service

• communication records, including enquiries, email correspondence, feedback, and approvals

• payment and billing information, such as invoice details and transaction confirmations, although we do not store full payment card details when payments are processed through third-party providers
  
  

4. How We Collect Information

We generally collect information directly from you when you contact us, complete a form, send an email, share files, provide feedback, or engage our services.

Information may be collected through methods such as:

• email communications

• website contact forms

• shared folders or cloud-based file transfers

• project documents and templates

• messaging or other agreed communication methods
  
  

If you provide us with personal information about another person, you confirm that you have the authority or consent to do so.

5. Why We Use Information

We use personal information for purposes reasonably necessary to run our business and provide our services, including to:

• respond to enquiries and communicate with you

• prepare quotes, invoices, and service-related documents

• deliver creative and administrative services

• manage projects, approvals, and ongoing client support

• maintain our business records and comply with legal and tax obligations

• improve our services and internal processes

• display completed work in our portfolio or promotional materials where permission has been given, or where use is otherwise permitted
  
  

6. Australian Privacy Principles

We collect only the information that is reasonably necessary for our business activities and services, in line with the Australian Privacy Principles. We will generally only use or disclose personal information for the purpose for which it was collected, or for related purposes you would reasonably expect.

7. Storage, Security, and Overseas Disclosure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using reputable third-party platforms and cloud-based services, such as email providers, document storage systems, design platforms, or invoicing software. Some of these providers may store data outside Australia.

While no method of storage or transmission is completely secure, we take reasonable precautions to protect the information we hold.

8. Retention of Information

We retain personal and project information only for as long as reasonably necessary for the purposes of providing services, maintaining business records, resolving disputes, or complying with legal obligations.

Unless otherwise requested or required by law, project files may be retained for [12 months] after delivery and then securely deleted. Some records, such as invoices and tax-related documents, may be kept for longer where required by law.

9. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct inaccurate or incomplete information, by contacting us at info@havenlightstudio.com.

We will respond within a reasonable period and take reasonable steps to provide access or make corrections where appropriate.

10. Complaints

If you have a concern about how your personal information has been handled, please contact us at info@havenlightstudio.com so we can try to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under Australian privacy law. This may include taking steps to contain the breach, assess the impact, and notify affected individuals and the OAIC where required.

Business: Haven Light Studio (Australian-owned and operated)
ABN: 61 269 057 400
Contact: info@havenlightstudio.com
Location: Queensland, Australia
Effective Date: 22 October 2025

1. Consent

Haven Light Studio will only send marketing or promotional communications where consent has been provided, or where otherwise permitted under applicable law.

We may still send service-related or transactional communications where necessary to respond to enquiries, provide services, issue invoices, share project updates, or manage our business relationship with you.

2. Identification

Our email communications will clearly identify Haven Light Studio as the sender and will include our contact details so you can easily get in touch with us.

3. Unsubscribe

Marketing emails sent by Haven Light Studio will include a clear and functional unsubscribe option.

If you choose to unsubscribe from marketing communications, your request will be processed within 5 business days. Please note that unsubscribing from marketing emails will not prevent us from sending essential service-related communications where required.

4. Contact List Management

We take reasonable steps to keep our contact lists accurate and up to date.

Haven Light Studio does not buy, sell, or use third-party purchased mailing lists for marketing purposes.

Business: Haven Light Studio (Australian-owned and operated)
ABN: 61 269 057 400
Contact: info@havenlightstudio.com
Location: Queensland, Australia
Effective Date: 22 October 2025

1. Bookings and Payment

For one-off services, full payment or a deposit may be required before work begins, depending on the nature and scope of the project. Any payment terms will be outlined in your quote or invoice.

For ongoing support or retainer services, invoices are issued in advance on a monthly basis or in line with agreed milestones.

2. Cancellations

If a project is cancelled before work has started, any deposit or payment made may be refunded in full unless otherwise stated.

If work has already commenced, any refund will be assessed based on the work completed up to the cancellation date. Any third-party costs already incurred on your behalf are non-refundable.

For ongoing support or retainer services, at least 14 days’ written notice is required to cancel the next service period, unless otherwise agreed in writing.

3. Revisions

Unless otherwise stated, services include up to two rounds of reasonable revisions within the original agreed scope.

Additional revisions, major changes, or requests outside the original project scope may incur extra charges. Where this applies, you will be advised in advance and no additional work will proceed without your approval.

4. Turnaround Times and Delays

We aim to deliver all work within the agreed timeframe wherever possible.

Delivery timeframes may be affected if required information, content, approvals, or feedback are delayed, or if the scope of the project changes after work has commenced. If this occurs, updated timeframes will be communicated as soon as possible.

5. Delivery Format

Standard delivery is digital unless otherwise agreed.

Final files will be supplied in the format most suitable for the service provided, which may include PDF, PNG, JPG, DOCX, MP4, Canva links, or other agreed file types.

6. Quality Concerns and Remedies

If you believe there is an issue with the service provided, please contact Haven Light Studio within 5 business days of delivery so the matter can be reviewed.

Where appropriate, and in accordance with the Australian Consumer Law, we may provide a suitable remedy, which may include revisions, re-supply of the service, or a refund.